Responsible Gaming

Gaming Should Be Entertainment

At Silk Playground, we believe that online pokies and casino games should be enjoyed as a form of entertainment only. Gambling is not a reliable way to earn money or solve financial problems. It's important to play within your means, set limits, and never gamble more than you can afford to lose.

Please gamble responsibly and enjoy the experience for what it is—fun and entertainment.

Age Verification

In Australia, you must be at least 18 years of age to access and use gaming services on Silk Playground. If you are under 18, or under the legal age in your jurisdiction, you are not permitted to use this website.

We take age verification seriously and reserve the right to request proof of age at any time.

Warning Signs of Problem Gambling

Do any of these warning signs apply to you? If so, please seek help immediately:

• Gambling with money you cannot afford to lose
• Chasing losses by gambling more to win back what you've lost
• Hiding your gambling activity from family, friends, or partners
• Spending more time and money on gambling than intended
• Feeling anxious or irritable when trying to reduce or stop gambling
• Using gambling to escape stress, anxiety, depression, or other problems
• Borrowing money to gamble or pay off gambling debts
• Neglecting work, study, family, or social commitments due to gambling
• Continuing to gamble despite negative consequences
• Lying to loved ones about the extent of your gambling

If you recognise any of these signs in yourself or someone you know, please reach out for support.

Self-Help Tools

Silk Playground provides several tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you're willing to deposit within a specific time period (daily, weekly, or monthly)
• Loss Limits: Set a limit on the maximum amount you're willing to lose during a gaming session
• Session Time Limits: Set reminders or automatic session timeouts to help you manage your playing time
• Reality Checks: Enable pop-up notifications that remind you how long you've been playing and how much you've wagered
• Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel you need a break from gambling

To activate any of these tools, please visit your account settings or contact our customer support team.

Support Organisations

If you're struggling with problem gambling, professional help is available. Please contact one of these trusted organisations:

Australia

• Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Free, confidential counselling and support for Australians affected by gambling

United Kingdom

• GamCare
  Website: www.gamcare.org.uk
  Free support and advice for problem gamblers
• GamStop
  Website: www.gamstop.co.uk
  National self-exclusion scheme for online gambling

Canada

• Responsible Gambling Council
  Website: www.responsiblegambling.org
  Resources and support for problem gambling in Canada

United States

• National Council on Problem Gambling
  Website: www.ncpgambling.org
  Helpline: 1-800-522-4700
  Resources and referrals for problem gambling treatment

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Website: www.bzga.de
  German health education centre with gambling support information

Need Help?

If you or someone you know is struggling with problem gambling, please don't hesitate to seek help. Gambling problems are treatable, and support is available 24/7 through the organisations listed above.

Remember: It's never too late to ask for help.

Contact one of the support organisations today to speak with a trained counsellor who can provide confidential assistance.