Responsible Gaming

Introduction

At Silk Playground, we believe that online pokies and casino gaming should be enjoyed as entertainment only. Gambling should never be viewed as a way to earn money or solve financial problems. It's important to play within your means, set limits, and maintain control. If you find that gambling is no longer fun or is causing harm, please seek help immediately.

Age Verification

You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to access and use Silk Playground. We are committed to preventing underage gambling. If you are under the legal age, please do not attempt to register or place bets.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognise any of the following warning signs in yourself or someone you know, it's time to seek help:

• Gambling with more money than you can afford to lose
• Chasing losses by gambling more to recover money lost
• Spending increasing amounts of time or money on gambling
• Hiding gambling activities from family, friends, or partners
• Neglecting work, study, or personal responsibilities due to gambling
• Borrowing money to fund gambling or pay gambling debts
• Feeling anxious, irritable, or depressed when not gambling
• Lying about the extent of your gambling
• Unsuccessful attempts to reduce or stop gambling
• Using gambling to escape problems or negative emotions

Self-Help Tools

Silk Playground offers responsible gaming tools to help you stay in control:

• Deposit Limits: Set a maximum amount you're willing to deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're prepared to lose before taking a break
• Reality Checks: Receive regular notifications during gaming sessions to remind you how long you've been playing
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account if you need a break from gambling
• Session Reminders: Set time-based reminders to help you keep track of your gaming sessions

To access these tools, log into your account and visit the Responsible Gaming settings, or contact our customer support team for assistance.

Support Organizations in Australia

If you or someone you know is struggling with problem gambling, help is available. The following organisations provide free, confidential support:

• Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Free counselling service available 24/7 in Australia for people affected by problem gambling
• Gamblers Anonymous Australia
  Support meetings and peer assistance across Australian states
• Beyond Blue
  Website: www.beyondblue.org.au
  Mental health support including issues related to problem gambling

International Support Resources

If you're accessing Silk Playground from outside Australia, here are resources available in other regions:

• United Kingdom
  GamCare: www.gamcare.org.uk
  GamStop: www.gamstop.co.uk
• Canada
  Responsible Gambling Council: www.responsiblegambling.org
• United States
  National Council on Problem Gambling: www.ncpgambling.org

Take Action Today

If you believe you have a problem with gambling, please seek help immediately. There is no shame in reaching out—professional support is available and effective. Contact one of the support organisations listed above, speak with a trusted friend or family member, or consult with your doctor. Recovery is possible, and support is just a phone call or message away.

Remember: Your wellbeing is more important than any bet. Play responsibly, play within your limits, and enjoy gaming as entertainment only.